Systems and methods for monitoring &#34;pay-as-you-go&#34; telecommunication services

ABSTRACT

Telecommunication services systems and methods are disclosed. The telecommunication services systems and methods preferably enable the user and/or the responsible party to make payments as the user uses the telecommunication services. The systems and methods may also be employed to provide the user and/or the responsible party with specialized pricing options and other customized services.

CROSS-REFERENCE TO RELATED APPLICATIONS

This application is a continuation of U.S. application Ser. No.11/270,965, filed Nov. 11, 2005, which is a continuation of U.S.application Ser. No. 10/337,301, filed Jan. 7, 2003, now U.S. Pat. No.7,013,127. The aforementioned applications are incorporated by referencein their entirety.

BACKGROUND OF THE INVENTION

1. Field of the Invention

The present invention relates to telecommunication services systems andmethods, and in particular, to telecommunication services systems andmethods that enable the user to make payments as the user uses thetelecommunication services. The systems and methods may also be employedto provide the user with specialized pricing options and othercustomized services.

2. Description of the Prior Art

It is known in the art of telecommunication services to provide callingcard accounts to customers. A customer receives account information inthe form of a personal identification number (“PIN”) and a toll freeaccess number that allows the customer to utilize the account. Theaccounts are generally one of two types: (1) a pre-paid account, whichis an account with a pre-defined amount of usage paid for in advance bythe customer; and (2) a usage-based account, which is an account that isbilled on a periodic billing cycle according to usage during the billingperiod.

Pre-paid wireless (cell phone) service provides an illustrative example.Pre-paid wireless service enables customers to utilize the convenienceof cellular and digital communications by establishing a prepaid accountwith a wireless telecommunication vendor. Typically, prepaid wirelesscards, each card corresponding to a wireless services account, arepurchased in preset denominations in a limited number of locations. Thecards are issued in fixed value increments, for example, $20, $50 or$100. Each card provides the user with a specified amount of wirelesscalling dollars or minutes. After the initial allocation is exhausted(or before), the user can “recharge” or reload their wireless accountusually by calling an 800 number, having a credit card handy, and eithertalking with a customer service representative (CSR) or using anautomated system to charge additional minutes to the credit card.

U.S. Pat. No. 6,185,545 discloses a method for effecting payment ofgoods or services. The method includes establishing an intermediaryaccount and associating the intermediary account with a user accountmaintained by a vendor. The method permits the user to, e.g., pre-payfor telecommunication services.

U.S. Pat. No. 6,282,276 discloses a method for billing a value-addedservice call. Value-added service calls include calls that havetraditionally been “800” or “900” number calls.

U.S. Pat. No. 6,397,055 discloses a system and method for charging apre-paid wireless call user.

U.S. Pat. No. 6,424,706 discloses a system and method for accessing thevalue associated with a pre-purchased amount of telecommunication time.

WO 01/82582 A2 discloses a communication billing system that providesinterrelated processing of wireless service events and wire line serviceevents.

WO 02/11422 A2 discloses a communication account system for dynamicallyproviding communication accounts to communication devices for immediatetransfer to users. The system includes a means of determining an amountof prepaid time for a communication.

The pre-paid systems such as those discussed above are burdensome toboth the user and the telecommunication services provider. There is thusa need for a system and method for affecting payment fortelecommunication services that enables a user to pay as the user usesthe telecommunication services. There is also a need for a system andmethod that provides convenient payment options to the user.

SUMMARY OF THE INVENTION

An object of the present invention is to provide systems and methodsthat enable a user of telecommunication services to make payments as theuser uses the telecommunication services. Examples of thetelecommunication services include, but are not limited to, telephonecalls, data calls, audio transfers, video transfers, e-mail sessions,voice mail sessions, video mail sessions, web sessions, and/or otherservices provided over a telecommunication network.

These services include wireless services, wire line services andinternet (“on-line”) services.

Another object of the present invention is to provide systems andmethods that enable the user of telecommunication services to determinethe cost of the telecommunication services as the user uses theservices. In accordance with this object, a total charge for the user'suse of the telecommunication services that is based on the actual timethat the user is using the telecommunication services is calculated viaa telecommunication services provider network when the user terminatesuse of the services. Call charge information associated with the use ofthe telecommunication services is virtually simultaneously accessible bythe user when the use of the services is terminated, the call chargeinformation including information regarding the amount representing acharge for the use of the telecommunication services.

According to another embodiment, the system and method comprise anotification system. The notification system may be an interactive voicenotification system, an on-line notification system, a short messageservice (“SMS”) notification system, a multimedia service (“MMS”)notification system or any other similar service that may be providedover a telecommunication network. The interactive voice notificationsystem provides the user with a voice mail message at a designated phonenumber. The on-line notification system provides an e-mail message tothe user at a designated e-mail address. The SMS notification systemprovides a short text message over any telecommunication network. TheMMS notification system provides video, voice or any other multimediaservice or capability that may arise over a telecommunication network.The user then accesses his account information by calling a specifiednumber, and/or by logging in using an identifier by communication toand/or from a SMS or a MMS. The user may then purchase more time ifdesired.

Another object of the invention is to provide systems and methods thatprovide the user of telecommunication services with specialized pricingoptions and other customized services related to the user's use of thetelecommunication services.

According to another object of the invention, the system comprises ane-mail system and the method comprises the use of the e-mail system. Thesystem and method involve the user using the e-mail system to accessaccount information and to make payment, if required, for use of thetelecommunication services. The user may also use the e-mail system toaccess additional information related to the use of thetelecommunication services. In accordance with this object, a system andmethod for accessing information and for effecting payment fortelecommunication services are provided. The system and method compriseestablishing a telecommunication services account for atelecommunication services user, wherein said telecommunication servicesuser is provided with a corresponding account identifier; and conductinga transaction via an e-mail system at the user's request, wherein saidtransaction requires the user's use of the account identifier.

According to another object of the invention, the system comprises a webserver and the method comprises the use of the web server. The systemand method involve the user using the web server to access accountinformation and to make payment, if required, for use of thetelecommunication services. The user may also use the web server toaccess additional information related to the use of thetelecommunication services. In accordance with this object, a system andmethod for accessing information and for effecting payment fortelecommunication services are provided. The system and method compriseestablishing a telecommunication services account for atelecommunication services user, wherein said telecommunication servicesuser is provided with a corresponding account identifier; and conductinga transaction via a web server at the user's request, wherein saidtransaction requires the user's use of the account identifier.

According to another object of the invention, the system comprises aninteractive voice system (“IVS”) and/or an interactive data system(“IDS”). The method involves the user using the IVS and/or the IDS toaccess account information and to make payment, if required, for use ofthe telecommunication services. The user may also use the IVS and/or IDSto access additional information related to the use of thetelecommunication services. In accordance with this object, a system andmethod for accessing information and for effecting payment fortelecommunication services are provided. The system and method compriseestablishing a telecommunication services account for atelecommunication services user, wherein said telecommunication servicesuser is provided with a corresponding account identifier; and conductinga transaction via an IVS and/or an/ IDS at the user's request, whereinsaid transaction requires the user's use of the account identifier.

According to yet another object of the invention, a system and methodfor effecting payment for telecommunication services at a designatedlocation, e.g., a “point-of-sale,” are provided. The system and methodcomprise establishing a telecommunication services account having acorresponding account identifier; conducting a payment transactioncomprising receiving a payment from a user at a point-of-sale togetherwith the account identifier; communicating data indicative of thepayment transaction from the point-of-sale to a telecommunicationservices provider; and collecting an amount of money equal to thepayment amount, subject to adjustment, from a point-of-sale proprietorto the telecommunication services provider. The point-of-sale can be,e.g., a retail merchant site; a vending machine; and an automated tellermachine (ATM). The payment at the point-of-sale can be made, e.g., inthe form of cash; as a debit card transaction; and as a credit cardtransaction effected via communication with a computer.

These and other objects of the invention will be apparent to those ofordinary skill in the art from the following Detailed Description.

BRIEF DESCRIPTION OF THE DRAWINGS

The accompanying drawings, which are included to provide a furtherunderstanding of the invention and are incorporated in and constitute apart of this specification, illustrate preferred embodiments of theinvention and together with the detailed description serve to explainthe principles of the invention. In the drawings:

FIG. 1 is a conceptual diagram of a system for monitoring“pay-as-you-go” telecommunication services according to one embodimentof the invention.

FIG. 2 is a flowchart illustrating a process for monitoring“pay-as-you-go” telecommunication services according to one embodimentof the invention.

DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS

All patents and patent publications cited herein are hereby incorporatedherein by reference.

Most telecommunication services providers require that the user pay inadvance. If the user does not use the telecommunication services, theamount paid is not given back to the user. The systems and methods ofthe present invention allow the user to pay as the telecommunicationservices are being used (otherwise known as “pay-as-you-go”).Pay-as-you-go is a user driven-service that permits the user toconveniently make payment for telecommunication services. Variousembodiments of the present invention are described in further detail inthe remainder of the detailed description, as illustrated in FIG. 1 andFIG. 2 using like reference numerals to those identified herein.

The systems and methods permit the user 10 to make paymentelectronically, i.e., via credit card, debit card, check card or anyother such means including on-line banking; or to make payment in cash,i.e., wherein the user 10 can make payment at a designated location 12,wherein the amount paid at the designated location 12 is credited to theuser's account 50 in order to make payment for the services rendered instep 68 of FIG. 2. In order to use the designated location 12, the user10 will be issued an account identifier 14, e.g., a plastic card, instep 62 of FIG. 2 that identifies the user 10. The account identifier 14permits the user 10 to make payment at the designated location in step64 of FIG. 2. This may be done, e.g., via a point-of-sale (“POS”)terminal 16, wherein the user's card is “swiped” to identify that theuser 10 is paying a specified amount of cash. This information is thenrelayed to the telecommunication services provider 18 in step 66 of FIG.2. The designated location 12 can be any location that processes acredit card, e.g., retail stores such as the dry cleaners, the drugstore, the supermarket, etc. The benefit to the retail store providingsuch a service would be a commission for providing the service.

The systems and methods are configured so as to monitor the user's useof the telecommunication services at regular time intervals in step 72of FIG. 2, e.g., at 5, 10, 15 or 30 minute intervals. When the user 10completes use of the telecommunication services 20, the user 10 may thenaccess a call detail record (“CDR”) 22, which is sent from atelecommunication services network 24 to the telecommunication servicesprovider 18 in step 74 of FIG. 2, who is then able to produce theequivalent of an updated invoice in step 76 of FIG. 2. Alltelecommunication services charges, including, e.g., information “411”charges, operator assistance, etc., are included. The telecommunicationservices provider 18 then relays this information in step 78 of FIG. 2back to the user 10 via e-mail 30; via interactive web access 40; viaSMS 42, via MMS 44; and/or via a voice and/or a data call 46, e.g., ifthe user 10 is at a pre-designated limit, the telecommunication servicesprovider 18 can notify the user 10 of such.

According to an embodiment of the invention, the system and methodcomprise an interactive voice system (“IVS”) 34 and/or an interactivedata system (“IDS”) 26. The IVS 34 and/or the IDS 26 permit a user 10 toconduct a complete range of business with the telecommunication servicesprovider 18. For example, the IVS 34 and/or the IDS 26 may providenotice to the user 10 that the user 10 has a limited amount of time leftfor use of its telecommunication services 20. The user 10 may thenaccess the IVS 34 and/or the IDS 26 and conduct business with the IVS 34and/or the IDS 26 as if a service representative was on the line. Secureaccess can be assured by requiring the user 10 to provide calleridentification information, e.g., social security number, driver'slicense number, or some other information that has previously beenprovided by the user 10. Once the user 10 is identified, the user 10 mayobtain information regarding its telecommunication services 20 in step78 of FIG. 2, including how much time the user 10 has used, when theuser 10 last made payment, etc. Should the user 10 choose to makepayment for additional service at this time, the user 10 may do so viacredit account information which has previously been provided by theuser 10.

According to another embodiment, the system and method comprise anon-line notification system (“ONS”) 28. The on-line notification system28 provides an e-mail message 30 to the user 10 at a designated e-mailaddress 32. The on-line notification system 28 may also provide ane-mail message 30 to an owner or responsible party of the services. Theuser 10 and/or the responsible party may then accesses accountinformation on-line by logging in using an identifier. The user 10and/or the responsible party may then purchase more time if desired.

Use of the telecommunication services 20 may be suspended by thetelecommunication services provider 18. Because the use is monitored atregular time intervals, the suspension can be achieved before the user10 and/or the responsible party accumulates a balance due. When thetelecommunication services 20 are suspended, the user 10 and/or theresponsible party is automatically directed to an IVS 34 and/or an IDS26, which, as discussed above, permit the user 10 and/or the responsibleparty to add money to the account 50. The user 10 and/or the responsibleparty is thus prevented from spending money that is not in the account50.

Also, because the use is monitored at regular time intervals, thetelecommunications services provider 18 can provide selected time, dayand/or date service to the user 10. For example, a user 10 can buy aspecified amount of time for the telecommunication services 20, e.g.,“anytime” service, nighttime service and/or weekend service. Should theuser 10 use up all of its anytime service, e.g., the system can stillpermit the user 10 to employ other services 20, e.g., nighttime serviceand/or weekend service only (i.e., exclusive of the anytime service) viaa special price plan related to either one or both of these services 20.The service(s) 20 can therefore be portioned by day, date and/or timebased on the user's needs. In this example, if the user 10 tries to usethe anytime service, the user 10 would be directed to the IVS 34 and/orthe IDS 26 discussed above, wherein the user 10 would be asked to makepayment for the anytime service via the means described herein.

The user 10 may use the ONS 28 to obtain an invoice or a statement ofits account 50. The user 10 may then print the CDR 22 out and submit itwith payment as if the CDR 22 was an invoice that came in the mail.

According to another embodiment, the systems and methods of theinvention can be employed to provide specialized pricing options to auser 10. A user 10 can thus be charged a base fee for atelecommunication service 20 based on the user's intended use of theservice 20. For example, some users 10 may only want to use the service20 for emergencies. The user 10 will then be charged a small monthly fee(e.g., $5.00). The user 10, however, will have the option to add to theservice 20 by the interactive means discussed above in step 70 of FIG.2. Another example is wherein the telecommunication services provider 18agrees not to charge for certain calls, e.g., emergency phone calls toand from, e.g., the American Automobile Association (“AAA”). The phonecan also be set up so that calls are directed to the AAA via, e.g., thepush of one button, via the dial of a specified code and/or via voicerecognition. Yet another example of a specialized pricing option is aparent who may want to provide limited access to his/her child. Forexample, the parent can pay a small monthly fee so long as the childonly calls home. If the child uses two or more numbers, additional feesmay be charged. In addition, because the calls are monitored at regulartime intervals, a parent can be notified when calls are made if sodesired.

The systems and methods of the invention also permit a user 10, such asa parent, to monitor the use of the telecommunication services 20, e.g.,who is using the service, what service is being used, where the serviceis being used, when the service is being used and/or how the service isbeing used (both ingoing and outgoing). The parent may access thisinformation by any of the means discussed above.

The user 10 may also provide information to the telecommunicationservices provider 18 so that the user 10 is notified upon the happeningof an event in step 80 of FIG. 2. For example, the user 10 can ask thatthe services provider 18 notify the user 10 by e-mail when the user 10has a voice mail or notify the user 10 if a family member such as anelderly family member dials 911. A “notice tree” can be set up by theuser 10 with the telecommunication services provider 18.

While, in the foregoing, the present invention has been described inaccordance with specific embodiments, those skilled in the art wouldappreciate that variations of these embodiments fall within the scope ofthe invention. As a result, the invention is not limited to the specificexamples and illustrations discussed above.

1. A method for monitoring use of a plurality of telecommunicationservices, the plurality of telecommunication services including alimited use service and an unlimited use service, comprising: monitoringuse of the limited use service by a user; comparing the use to athreshold of use; communicating results of the comparison to the user;and preventing the use of the limited use service by the user, wherebysuch prevention does not include preventing the use of the unlimited useservice.
 2. The method of claim 1, wherein preventing the use of thelimited use service further comprises directing the user to aninteractive system in response to an attempt of the user to use thelimited use service, the interactive system operable to enable the userto make payment for additional use of the limited use service.
 3. Themethod of claim 1, wherein the threshold of use is associated with anamount of money.
 4. The method of claim 1, wherein the limited useservice is associated with anytime use of a telecommunication service.5. The method of claim 1, wherein the unlimited use service isassociated with a special pricing plan.
 6. The method of claim 1,wherein the unlimited use service is associated with communication witha particular telephone number or electronic address.
 7. The method ofclaim 1, wherein the unlimited use service is associated with a serviceplan for a minor child, the unlimited use service only permitting callsfrom a telecommunications device of the minor child if the calls aredirected to a telephone number associated with a guardian of the minorchild.
 8. A method of monitoring the use of a telecommunication service,the method comprising: monitoring the use of the telecommunicationservice; comparing data received from monitoring the use of thetelecommunication service to one or more notification events, thenotification events being associated with the origin or destination ofcommunications initiated using the telecommunication service; andinitiating communication of the data received from monitoring the use toa predetermined location in response to the comparison.
 9. The method ofclaim 8, wherein comparing the data to one or more notification eventsfurther comprises determining if an emergency call has been placed usingthe telecommunication service.
 10. The method of claim 8, whereincommunicating the data associated with the use further comprisesinitiating communication to a plurality of individuals, the plurality ofindividuals being determined by a notice tree.
 11. The method of claim8, wherein communicating the data associated with the use furthercomprises initiating communication of a report to a guardian of a minorchild, the report including information associated with the use of atelecommunication service by a minor child.